Q.
How is the Transnet Long Distance Phone Card different from
other calling cards that I have used?
A. Unlike other calling cards, the Transnet Long Distance
Phone Card is designed to save you money on long distance calls
made on your cellular phone. This card does not replace your
existing cellular plan, it simply allows you to stop paying
the high long distance rates charged by your cellular provider.
Unlike other calling cards and calling plans, the minutes you
purchase with the Transnet Long Distance Phone Card will never
expire and there is no monthly fee, maintenance fee or connection
fee.
- EASE OF USE
- RECHARGEABLE
- NO HIDDEN FEES
- NO PIN REQUIRED*
- WORKS FROM CANADA &
USA
- WORKS ON ANY CELLULAR
PHONE
- WORKS ON ANY LANDLINE PHONE
- COMPETITIVE INTERNATIONAL
RATES ALSO APPLY
- SAME LOW RATES EVERY DAY
… ALL DAY.
Q.
Do I need a special phone to use a Transnet Long Distance
Phone Card?
A. No. You do not require a special cellular phone
or additional equipment of any kind. As long as the phone
you are using has Touch Tone service, you are ready to use
your Transnet Long Distance Phone Card account.
Q.
Do I require a PIN to use my Transnet Long Distance Phone
Card account?
A. You are not required to use your PIN when placing
a call from an activated phone number. If you are making a
call from a non-activated phone number or from an activated
phone but you are outside of a local calling area, you will
be required to enter your PIN.
Q.
Can I change my PIN?
A. No. You can only change your PIN if there are security
concerns associated with using the PIN number. The new PIN
will be a computer generated PIN. For security purposes, you
can not choose your own PIN number.
Q.
What happens if I forget my PIN?
A. If you forget your PIN you can contact customer
care at 1-866-686-1472 for assistance.
Q.
Do I have to cancel any existing services before my Transnet
Long Distance Phone Card account will work?
A. When you use your Transnet Long Distance Phone Card,
our system knows you are a customer by recognizing any of
your activated phone numbers each time you dial into the service.
If you have the Call ID Blocking feature on any of the activated
lines, you will have to disable that feature in order to use
your Transnet Long Distance Phone Card account or alternatively
keep the Call Blocking service active and use your PIN. If
you are unsure of how to disable the feature, please contact
your cellular provider or refer to your phone manual.
Q.
Are there any contracts or agreements to sign?
A. No. You are not required to sign any contracts or
agreements.
Q.
What happens if I lose my card?
A. You do not need the actual card to use this service
as long as you know the access number for the area you are
calling from. If you are calling from a phone that is not
call display enabled or a phone that has not been activated
for the service (e.g. a pay phone, a friend's phone or a hotel)
you will be prompted to enter your PIN. If you would like
a new card click
here
to print a virtual card.
Q.
Will I be able to use the address book or scroll feature
on my cellular phone to make long distance calls?
A. Yes, the address book feature should work with this
service, on most wireless phones. To use it you will need
to program a separate entry for each destination number you
would like to call. Each entry will include the local access
number for the city you are making the call from, a pause,
and 1 + the area code + the destination number of the person
you are calling.For example, if you are making a call from
Toronto, your entry will look like this: 416-xxx-xxxx-Pause-1-xxx-xxx-xxxx.
If you are unsure of how to program pauses into your phone,
please refer to your cellular phone manual. Please note that
each cellular phone is different and some phones may not have
this feature or it may be referred to under a different name,
for example, space or link mark. To confirm that you have
programmed the access number and pauses correctly, you should
hear the following message prior to your call going through:
"For this destination you have X minutes remaining."
If you are unable to use your address book with this service,
you will always have the option to enter each number manually
for all calls.
Q.
How long will it take before my Transnet Long Distance
Phone Card account is available for use?
A. Your Transnet Long Distance Phone Card account will
be available for use immediately after you activate the service.
Q.
How do I recharge my Transnet Long Distance Phone Card account?
A. Your
Transnet Long Distance Phone Card account can be recharged
through and with the purchase of an additional Card.It is important to know that multiple
Cards can be purchased at one time, and can be used to recharge
your account balance, to the dollar value you require, all
at one convenient time. Handy for those who will be on extensive
travels, away from their home region, and will require more
long distance calling.
Q.
Does my Transnet Long Distance Phone Card account balance
ever expire?
A. Your Transnet Long Distance Phone Card account and
account balance will not expire. Even if your account balance
is depleted, we will keep your Transnet Long Distance Phone
Card account open so that you can purchase additional cards
to recharge your account the next time you have the need to
make a Long Distance call.
Q.
How do I check my account balance?
A. Each time you use the service, you will be given
your balance before your call is connected.
Q.
How do I activate my account?
A. To activate your account, simply dial the 1-866-686-1470
Activation Number, which is
located on the Card back, and the system prompts will guide
you from that point forward.
Q.
What is a Primary Phone Number?
A. The Primary Phone Number is the main phone number
that you wish your account to be identified with (also referred
to as Account Number). We recommend that you activate the
phone number that you use most often, and that you will most
easily remember, as your primary phone number. The primary
phone number will also be used to retrieve your account information
online and when making deposits to your Transnet Long Distance
Phone Card account.
Q.
How many phone numbers can I activate to my Transnet Long
Distance Phone Card account?
A. You can activate up to 8 separate phone numbers
on each Transnet Long Distance Phone Card account. The 8 phone
numbers are comprised of your Primary Phone number and 7 additional
phone numbers that you choose. You do not have to activate
all 8 phone numbers. Phone numbers you wish to activate can
be any combination of personal and business cellular phone
numbers as well as any residential or business landlines.
Q.
How do I add or change one or more phone numbers activated
to my Transnet Long Distance Phone Card account?
A. To add or change one or more phone numbers activated
to your Transnet Long Distance Phone Card account, simply
dial 1-866-686-1472.
This number is noted on the Card back under “Activate
Up To 7 Additional Phone Numbers”. If you wish to change
your Account Number (Primary Phone Number), you will have
to contact Transnet Long Distance Phone Card Customer Service
by calling 1-866-686-1472.
Q.
Can I use my Transnet Long Distance Phone Card account
to make calls from phone numbers that are not activated?
A. Yes. You can make long distance calls from non-activated
phone numbers. Please click
here to
refer to the list of Local Access Numbers for Non-Activated
phones or if you are outside of a local calling area. Click here
to view the rates associated
with the Access Number types and with use with Activated and
Non-Activated phones. If you are making a call from a non-activated
phone or from one of the “REST OF” areas you will be required
to enter your PIN.
Q.
Where can I check the most current domestic and international
rates?
A. You can check rates online by clicking
here
or you can call 1-866-686-1472
and speak to a customer care representative.
Q.
What are the rates if I call a cellular phone overseas?
A. For cellular rates for calls made to a cellular
phone overseas, please click
here.
Q.
Will I still get charged for minute usage from my cellular
provider?
A. Yes. Placing a long distance call through your Transnet
Long Distance Phone Card account will use your airtime on
your cellular plan but you will not be charged any long distance
charges from your cellular provider.
Q.
Is there a service fee associated with this card?
A. There are no hidden, additional or connection fees
associated with this service.
Please click
here
to view the Transnet Long Distance Phone Card rates when calling
from various areas.
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